Estimating & Workflow
Desk adjuster
An insurance adjuster who handles claims from an office rather than visiting the property. Desk adjusters review the claim file, photos, and estimates, then communicate with the policyholder and the contractor by phone or email. They often handle smaller or more straightforward claims, while field adjusters inspect damage on site. Estimates prepared for a desk adjuster still need accurate line items and supporting documentation so the review can be completed remotely.
Common questions
What does "Desk adjuster" mean in Xactimate estimating?
An insurance adjuster who handles claims from an office rather than visiting the property. Desk adjusters review the claim file, photos, and estimates, then communicate with the policyholder and the contractor by phone or email. They often handle smaller or more straightforward claims, while field adjusters inspect damage on site. Estimates prepared for a desk adjuster still need accurate line items and supporting documentation so the review can be completed remotely.
Where does "Desk adjuster" show up in a claim?
The term matters on estimates and scopes across the insurance restoration workflow. Browse the glossary for related terms.
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